HomeHow to book
How to book
simple steps to secure your dateFrom the first message to the moment we pack up, here's exactly what happens.
1.Enquire
Send us an enquiry with your date and what you'd love, and we'll check availability and send you a quote within 48 hours.
2.Secure your date
A £50 non-refundable booking fee, paid by bank transfer, is required to secure your event date. Bookings aren't confirmed until it's received.
3.Payment & details
The remaining balance must be paid 14 days before your event. Booking within 14 days? Full payment is due at the time of booking.
4.We deliver & set up
We'll deliver, professionally set up and style your display at the agreed time.
5.Enjoy your event
We'll return at the agreed time to collect your display after the event.
We look forward to being part of your special celebration
Where we go
Southampton & beyond
Delivery, set-up and collection within Southampton are included in every hire.
We cover the whole of Hampshire, including Eastleigh, Chandler’s Ford, Romsey, Winchester, Totton, Hedge End, Fareham, Portsmouth and the New Forest, and travel as far as London and Brighton. Outside Southampton delivery & set-up is from £15, depending on location, and we'll include it in your quote.
Good to know
Booking questions
How much notice do you need?
We kindly ask for a minimum of 2–3 weeks' notice, so we can prepare, source your sweets and confirm availability. Bookings made within 14 days of the event need full payment at the time of booking.
Is my date held when I enquire?
Not quite yet. Your date is secured once the £50 non-refundable booking fee has been received.
How do I pay?
By bank transfer. We'll send our bank details when we confirm your booking.
When is the balance due?
The remaining balance is due 14 days before your event.
What if I need to cancel?
The £50 booking fee is non-refundable. If you cancel more than 14 days before your event, any additional payments (excluding the booking fee) will be refunded. Within 14 days of the event, no refund is given.
Can I move my date?
Yes, with at least 2 weeks' notice, subject to availability.
Do you deliver and set up?
Yes. Delivery, set-up and collection within Southampton are included, and we travel as far as London and Brighton. Outside Southampton, delivery & set-up is from £15, depending on location. Please make sure the venue is accessible for delivery and collection; delays outside our control may result in additional charges.
How long do the props stay?
We agree set-up and collection times with you when you book, to suit your event.
Can the props go outdoors?
Yes, indoors or outdoors, weather permitting. None of our props need a plug socket.
How much space do the props need?
- Sweet stand: 95cm wide, 180cm tall
- Bloom Bar: 320cm wide, 200cm tall (two 120cm arches with our 80cm mirror between them)
- Mirror sign: 80cm wide, 180cm tall
- Plinths: five heights, from 50cm to 90cm
Can the props be moved on the day?
Please don't move or alter any equipment without checking with us first, and keep children supervised around the displays at all times.
Will you photograph my set-up?
We love capturing our work and may photograph displays for our website and social media, unless you ask us not to before your event.
Questions about the sweet stand?
Packages, leftovers, allergens and choosing your twelve sweets are all covered on the sweet stand page.
Ready for step one?
Send us your date and what you'd love. We'll check availability and send you a quote.